Why am I seeing a $7 shipping fee if my order is over $50?
Certain shoes are subject to a $7 shipping fee despite having an order over $50. This is based on the weight of the shoe and allows for us to package them to ensure they are not damaged in-transit. Our shoe shipping fee is per pair of footwear that fit the weight parameters.
How do I check the status of my shipment?
To check the status of an order, please log in to your account, click on Order Status, and select View Details/Status for the order you would like to track. Once an item has shipped, there will be a link to USPS tracking.>
Can you help me find the right product and size?
Not sure how it fits? Want to know why we love it? Or what to wear it with? Let's chat. We're here to make sure you feel beautiful. Connect with us at 877.290.6262 ext. 2 or firstname.lastname@example.org. If you contact us outside of business hours (M-F 8-6pm, S-S 9-4pm CST) we'll respond within 48 hours.>
How do I check the balance of a giftcard?
Go into "My Account" to check giftcard balance.
Why isn't there a sizing chart online?
We carry a variety of brands at Evereve. Because sizing varies by brand, we do not have a standard sizing chart. Check back soon because size charts are coming!
Can I return items to my neighborhood Evereve if I order online?
You can return any product ordered online to your local Evereve. Product needs to be returned unworn with tickets attached within 30 days of receiving your item. Please bring your receipt/packing slip with so the store can accurately credit your account.
What is the return timeframe?
Product needs to be returned within 30 days of receiving it. All items need to be unworn with tickets attached and receipt/packing slip included. You will be notified once the return has been received and processed.
How do you ship?
We ship by United States Postal Service Priority Mail. Packages usually take 5-7 business days to arrive once we process your order. We do not Express or Overnight Ship. Also, we do not ship internationally.
What if I didn't receive all of my items?
You may receive your order in more than one package. If an item is unavailable to be shipped, we will contact you and credit you for your purchase.
Are shoes, hats or handbags online?
Only select shoes and hats are available to be shipped. They are featured online. All other styles are available for sale in-stores.
How do I receive Special promotions and email blasts?
Each week we send out emails showcasing trends and company promotions that may be happening in stores and online. Sign up to receive these emails on the homepage of evereve.com or talk to a stylist at your neighborhood Evereve store. And be sure to follow us on Facebook, Twitter & Instagram to always be the first to know. We love making new friends.